Hotel Policies & Best Rate Guarantee
Best Rate Guarantee
When you book directly with Hotel Felix, you will always receive the best published rate available online on our website. We also do not charge booking fees and you will always have the flexibility of making date changes.
If you do find a lower published rate for the same rate type, dates, room type, policies, restrictions etc. within 24 hours of booking your room, we will match that rate. In order to receive this adjustment please send an email with a copy of the screen shot of the confirmation page displaying rate, dates and room type to Ghislain Claudon in addition to any other pertinent information on the booking site, such as the date and time you viewed the lower rate.
Debit Card Users
There is a $60 pre-authorization placed on your card at check-in to account for any incidental charges you may incur including, but not limited to parking and food & beverage charges, and Urban Fees. Funds will be held as a ‘pending charge’ and will be unavailable to you. Any unused funds is reversed back to your bank institution within 7-10 business days after check out, depending on your banking institution.
We DO NOT accept Cash Deposits.
Hotel Felix Chicago is all about re-imagining the urban experience. Starting January 1st, 2019, a daily urban fee of $12.00 (plus tax), will be added to all reservations in addition to your current nightly rate. Our urban fee allows us to ensure that we are providing the best accommodation for our valued guests. The benefits of this service include:
- Morning Coffee at Big Shoulders
- Two bottles of water upon check-in
- Hi-Speed Wi-Fi Internet
- Digital E-reader newspapers
- Access to fitness center
- Access to business center, printing, faxing
- Local phone calls
Guests must be 21 years of age in order to check into the hotel.
- CHECK-IN: 3:00PM
(Early Check-in fee is $20 before tax before 1pm, based on hotel availability at time of check-in)
- CHECK-OUT: 12PM-Noon
(Late Check-out fee is $30 after 1pm and a full night’s rate if guest stay until 3PM)
Hotel Felix is a nonsmoking hotel. Guests who smoke in their room and or any indication that smoking has occurred in their room will be charged a $200 cleaning fee. A smoking area is provided outside of the hotel.
At the Hotel Felix we will make you feel Happy. Naturally.