Policies & Guarantee

Hotel Felix Privacy Policy

We collect no information about you, other than information automatically collected and stored when you visit our site, including:

  • The name of the domain you use to access the Internet (e.g. aol.com, if you are using an America Online account)
  • The date and time of your visit
  • The pages you visited, and
  • The address of the web site you came from when you came to visit.

We use this information for statistical purposes and to help us make our site more useful to visitors. Unless it is specifically stated otherwise, no additional information will be collected about you.

If you choose to provide us with additional information about yourself through an e-mail message, form or survey, we will only maintain the information as long as needed to respond to your question or to fulfill the stated purpose of the communication. Hotel Felix does not disclose, give, sell or transfer any personal information about our visitors, unless required for law enforcement or statute.

For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. In the event of authorized law enforcement investigations, and pursuant to any required legal process, information from these sources may be used to help identify an individual. 

Best Rate Guarantee

When you book directly with Hotel Felix, you will always receive the best published rate available online on our website. We also do not charge booking fees and you will always have the flexibility of making date changes.

If you do find a lower published rate for the same rate type, dates, room type, policies, restrictions etc. within 24 hours of booking your room, we will match that rate. In order to receive this adjustment please send an email with a copy of the screen shot of the confirmation page displaying rate, dates and room type to Ghislain Claudon in addition to any other pertinent information on the booking site, such as the date and time you viewed the lower rate.

At the Hotel Felix we will make you feel Happy. Naturally.

Debit Card Users

There is a $60 PER NIGHT authorization placed on your card at check-in to account for any incidental charges you may incur including, but not limited to parking and food & beverage charges.  Funds will be held as a ‘pending charge’ and will be unavailable to you.  Any unused authorization is refunded within 7-10 business days after check out, depending on your banking institution.

We DO NOT accept Cash Deposits.

Age Requirement

Guest must be 21 years of age in order to check into the hotel.  

Smoking Policy

Hotel Felix is a non smoking hotel. Guests who smoke in their room and or any indication that smoking has occurred in their room will be charged a $200 cleaning fee. A smoking area is provided outside of the hotel.  

Parking

Valet Parking costs $60/night per vehicle and offers unlimited in/out privileges.  To valet your vehicle during your stay please arrive at our front entrance and our valet staff (American Parking Service) will assist you.

Self-Parking facilities are available around the hotel.  Nearest facility is at the Godfrey Hotel Chicago (next door), Self parking cost is $46 per vehicle do not offer in/out privileges.  Self parking spots are not guaranteed due to limited space.

To self park at the Godfrey Hotel Chicago, the entrance is located on LaSalle Street, please enter the ramp, utilize the elevator to their main lobby and a pay station is located in the main lobby near the parking elevator.